Welcome to Asraaz Business Solutions. This Shipping & Delivery Policy applies to all digital products, services, and subscriptions purchased through our official website https://asraaz.com and its associated platforms.

1. Nature of Our Services

Asraaz Business Solutions primarily offers digital products and services, including website creation, CRM solutions, SaaS tools, digital marketing, and business software. Since these are digital or cloud-based services, no physical goods are shipped or delivered to customers.

2. Service Activation Timeline

Upon successful payment confirmation, our digital services are usually activated within the following timelines:

• Instant Services: Website builder access, SaaS logins, or CRM accounts — activated within 1–6 hours of payment verification.
• Customized Website / Development Services: Delivered within 1–3 working days after requirement confirmation and content submission by the client.
• Digital Marketing / Add-on Services: Activation and campaign setup within 1–2 working days of payment.

3. Confirmation of Delivery

Once the digital service or account setup is completed, clients receive a confirmation email or WhatsApp message containing login credentials, URLs, or documentation for their service access. This confirmation marks the completion of the “delivery” process.

4. Client Responsibilities

• Clients must provide accurate and valid contact details (email and phone number) at checkout to receive activation updates.
• In case of delays due to incomplete information or pending client inputs (e.g., domain credentials, content, images), the delivery timeline may extend accordingly.
• All digital access credentials must be kept secure by the client once received.

5. Delays and Exceptions

In rare cases, service activation or delivery may be delayed due to:

• High order volume or custom development requests.
• Server maintenance or technical issues from third-party providers (e.g., hosting, domain, SSL).
• Incomplete client inputs or incorrect information.

In such cases, our support team will communicate the revised timeline promptly.

6. Delivery Completion

All digital services are deemed successfully “delivered” once credentials or completed deliverables (website, SaaS access, reports, etc.) are shared with the client. Clients are requested to confirm receipt of their service within 48 hours. If no issue is reported within this period, the service is considered accepted.

7. Non-Delivery Claims

If you do not receive your service credentials or activation link within the specified time, please contact our support team immediately at support@asraaz.com or call +91 98848 00775. Our team will verify the issue and ensure prompt resolution.

8. Service Location

All services are delivered digitally from our operations office in Chennai, Tamil Nadu, India, and are accessible globally through the internet. There are no shipping or handling charges for digital products.

9. Refunds and Cancellations

This policy works in conjunction with our Refund & Cancellation Policy. Refund eligibility and cancellations are governed by the terms outlined therein.

10. Contact Us

For assistance with your service delivery, activation, or access details, please reach out to:

Asraaz Business Solutions
Email: support@asraaz.com
Website: https://asraaz.com
Phone: +91 98848 00775
Address: Chennai, Tamil Nadu, India

Last Updated: October 2025